How It Works
You Tell Us What the Business Needs to Accomplish.
We Determine How to Build It.
Agent Concierge™ is a managed implementation service. You never have to choose a platform, write prompts, wire up phone numbers or maintain the technology.
The Process
Five steps from idea to answered call.
Discovery
Tell us about your business, callers, goals and current systems.
Voice AI Recommendation
We identify the appropriate approach and technology.
Build
We create the agent, conversations, knowledge, voice experience and necessary integrations.
Test & Launch
We test real-world conversations and prepare the system for callers.
Ongoing Care
Agent Concierge™ provides ongoing updates and management according to the client's service plan.
Technology Agnostic
We are not tied to one AI platform.
There are many Voice AI platforms, models, telephony providers and integration options. Different Voice AI platforms may be selected based upon the client's requirements.
You do not need to understand the underlying platforms. We evaluate the options and take responsibility for the result.
Problem First
We start with the business outcome you need, not with a product we happen to sell.
Right-Sized Technology
Voice platform, phone configuration and integrations are chosen to fit the use case and budget.
One Point of Contact
Agent Concierge™ manages the moving parts so you deal with a partner, not a stack of vendors.
After Launch
Voice AI is not a set-it-and-forget-it project.
Businesses change. Hours change. Services change. Your Voice AI should change with them, which is why ongoing care is part of the service rather than an afterthought.
Reasonable Updates
Knowledge, conversation instructions and routing can be updated as the business evolves, according to your plan.
Monitoring & Support
We keep an eye on the experience and respond to issues so your callers keep getting a professional response.
Voice AI is a technology and, like any technology, it is not error-free. We design conversations with practical fallbacks so callers can still reach a person or leave information when needed.
FAQ