1. Introduction

Agent Concierge (the “Service”) is operated by SnagAbiz, LLC (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service.

By accessing or using Agent Concierge, you consent to the practices described in this Policy.

2. Information We Collect

We collect information necessary to provide managed AI agent hosting and related services.

Information You Provide

• Account registration details (name, email, credentials)
• Billing and payment information
• Configuration data for hosted agents
• Support communications

Agent Interaction & Operational Data

• Agent prompts, inputs, and outputs
• Logs of agent activity
• System configuration settings
• Integration credentials (stored securely where applicable)

Automatically Collected Information

• IP address and device metadata
• Usage metrics
• Error and performance logs
• Infrastructure diagnostics

We do not intentionally collect sensitive personal information unless you choose to submit it.

3. How We Use Information

We use collected information to:

• Deploy and maintain hosted AI agents
• Provide monitoring and technical support
• Process billing
• Improve system reliability
• Investigate misuse or security concerns
• Comply with legal obligations

We do not sell personal information.

4. Third-Party Infrastructure & AI Providers

Agent Concierge relies on cloud hosting platforms, AI model providers, and integration partners.

Information necessary to operate your hosted agent may be processed by these providers solely to deliver functionality.

We require service providers to maintain appropriate safeguards.

5. Data Retention

We retain information only as long as necessary to:

• Maintain active service
• Troubleshoot and monitor systems
• Meet legal requirements
• Enforce agreements

Upon termination, operational data may be deleted or anonymized unless retention is legally required.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information.

No system can be guaranteed completely secure. Use of the Service involves inherent risk.

7. Sharing of Information

We may share information:

• With service providers supporting hosting and infrastructure
• To comply with legal or regulatory requirements
• To protect rights or safety
• During a business transfer

We do not share personal data for resale or advertising purposes.

8. User Responsibilities

You are responsible for:

• Protecting access credentials
• Monitoring agent behavior
• Ensuring lawful use of hosted agents

You should avoid submitting sensitive data unless necessary.

9. Your Rights

Depending on jurisdiction, you may request:

• Access to your personal data
• Correction or deletion
• Limitation of processing

Requests may be submitted via the contact information below.

10. Children’s Privacy

The Service is intended for users 18 years or older. We do not knowingly collect data from minors.

11. International Data Transfers

Agent Concierge operates from the United States. Information may be processed in U.S. jurisdictions.

By using the Service, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the Service indicates acceptance of the revised Policy.

13. Contact Information

SnagAbiz, LLC
Division: Agent Concierge
Florida, USA

Email: ops@agentconcierge.app